Refund policy

RETURN / EXCHANGE

For a valid reason (size, width does not fit, etc.) we can exchange your ring for another size or width, provided the ring is still new, within 15 days.

Returns should be sent in a plastic or bubble envelope, or in a parcel, with the original packaging, to:

mood collection SA
SAV
Les Ducats 40b
1350 Orbe

This return must include: the order number, your full contact details, the reason for the return and what you would like in exchange when requesting an exchange.

A refund can only be made within the return period mentioned on the site, provided the product is in perfect condition, in its original packaging, with full contact details and proof of purchase and payment.

No refunds can be made in store.

Purchases from our resellers cannot be refunded in our own mood branches.